Delivery Process and Timeline
- Your orders are dispatched to the courier within 3 working days (Monday-Friday) after bank approval.
- Delivery time varies depending on the distance of the delivery address from our logistics center. The courier company will deliver your order within 6-12 days.
Important Notes:
- Deliveries are not made on weekends or public holidays.
- In case of any mishap caused by us, you will be notified via the contact details provided in your membership information. Therefore, it is crucial to ensure your membership details are complete and accurate.
Cargo and Insurance
- All products are delivered to you by contracted cargo companies with the guarantee of FEDEX Insurance.
Stock Availability and Notifications
- After completing your purchase, you will receive a confirmation email regarding your order.
- If any of the selected products are out of stock, you will be notified via email and informed of the restocking date.
Special Cases
- As Thermokit is an online shopping platform that supports simultaneous shopping by multiple users, it is rare but possible for the same product to be purchased by multiple consumers, resulting in an out-of-stock situation. In such cases, you will be promptly informed.