All users are deemed to have accepted that they have read and approved the sales agreement as soon as they complete their membership process.
Sales Agreement
The Virtual Sales Agreement between ThermoKit and the Customer.
SALES AGREEMENT
ARTICLE 1- PARTIES
1.1- SELLER:
Title : ThermoKit Address : Antakya/Hatay/Turkey
Phone :+90 532 288 3285
Fax :
Email: parts[@]thermokit[dot]com
1.2 anchovy
Name/Surname/Title:
Address :
Phone :
ARTICLE 2- SUBJECT
The subject of this contract is 4077 regarding the sale and delivery of the product, the qualifications and sales price of which are specified below, which the BUYER has ordered electronically from the SELLER's thermokit.com website.
It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No.
ARTICLE 3- THE PRODUCT SUBJECT TO THE AGREEMENT
Type and type, Quantity, Brand/Model, Color, Sales Price of the Products are as stated above.
Payment method :
Delivery address :
Delivery Person:
Billing address :
Shipping cost :
ARTICLE 4- GENERAL PROVISIONS
4.1- The BUYER declares on the thermokit.com website that he has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract and has given the necessary confirmation in electronic environment.
4.2- The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's residence for each product, provided that the legal 30-day period is not exceeded.
4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4- The SELLER is responsible for the delivery of the contracted product in a sound, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.5- For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
4.6- Ürün tesliminden sonra ALICI'ya ait kredi kartının ALICI'nın kusurundan kaynaklanmamak kaydıyla yetkisiz kişilerce haksız veya hukuka aykırı kullanılması nedeniyle ilgili banka veya finans kuruluşunun ürün bedelini SATICI'ya ödememesi halinde, ALICI ürünü kendisine teslim etmiştir. 3 gün içinde SATICI'ya gönderilmesi gerekmektedir. Bu durumda kargo masrafları ALICI'ya aittir.
4.7- If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or delay the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days.
4.8- Defective or damaged products of the products sold or not with the warranty certificate can be sent to the SELLER for the necessary repair within the warranty conditions, in which case the shipping costs will be covered by the SELLER.
4.9- This contract becomes valid after it is signed by the BUYER and sent to the SELLER by fax or mail.
Order:
The order is deemed to have been placed after the TL amount (total installment amounts in installment transactions) of the products added to the shopping cart, including VAT, is approved by the "BUYER".
Time to process orders; thermokit.com. when it reaches your account. In the form of cash on delivery, which can be selected for shopping in Hatay, it is the moment when the order is approved by the "BUYER".
Once the orders are processed, an ORDER CONFIRMATION e-mail is sent to the "BUYER". No shipment can be made before the order confirmation e-mail is sent.
In order not to disrupt the supply, payment and delivery process of the orders, the "order confirmation" mail must be waited by the "BUYER". In case of any disruption in the process or problems arising from credit card problems, the "BUYER" is definitely notified via telephone/fax/e-mail. When necessary, the "BUYER" may be asked to meet with his bank.
Even in a rare situation, if the product is faced with a stock problem, the "BUYER" is immediately informed. The order of the "BUYER" remains in effect until the order is received, within a period of 5 days. Ordered goods/services, in no way thermokit.com. If it cannot be supplied by the BUYER, at the request of the "BUYER", another product in the amount of the goods/services subject to the order may be sent or the product may be expected to be in stock or the order may be cancelled. If the "BUYER" does not use one of these options within 3 days, the contract will expire and thermokit.com. Within the framework of the Consumer Legislation, it delivers to the "BUYER" the price it has paid and all documents that put it under debt.
Payment method:
Payment method for purchases made through thermokit.com site; Payment can be made by credit card, bank transfer (EFT), cash transfer.
You can choose the bank that suits you best and make your transfer. When making a cash transfer and/or bank transfer (EFT), the "Sender Information" must be the same as the Billing Information and the order number must be written. Orders that are not transferred within 3 working days will be cancelled.
Unspecified payment methods such as cash on delivery or postal check are not accepted.
When it is accepted that the sale price has been paid; It is the moment when the amount equal to the order is blocked for purchases by credit card (Visa, Master Card), this transfer reaches the thermokit.com account in payments by bank transfer and cash transfer, and the points equal to the order are deducted from the "BUYER" account in payments with gift vouchers (the points earned from the site). ”
If the bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the "BUYER" by unauthorized persons, not due to the fault of the "BUYER", after the delivery of the product, the "BUYER" will deliver it to him. It is obligatory to send the product to the SELLER within 3 days, provided that it has been In this case, shipping costs are the responsibility of the buyer.
The “BUYER” accepts that he has read and informed about the “Shipping and Delivery of Goods/Services” information on the thermokit.com site, which includes the product delivery conditions, the precautions taken against possible situations and the warnings made, and gives the necessary confirmation in electronic environment.
Shipment:
thermokit.com's debt for delivery of goods/services; The moment arises when the amount equal to the order is blocked for purchases with a credit card (Visa, Master Card), for payments via bank transfer or cash transfer, this transfer reaches the thermokit.com account, and the points equal to the order are deducted from the "BUYER" account with a gift check (points earned from the site). In the form of cash at the door, which can be selected for shopping in Hatay, it is the moment when the order fee is paid.
Delivery :
delivery of goods/services; It is made by thermokit.com shipping vehicles in Hatay and by cargo companies outside Hatay.
The delivery of the goods/services is made at the address requested by the "BUYER". If the "BUYER" requests delivery to someone other than himself and from his own address to another address, delivery is made in line with this request.
Delivery costs belong to the Buyer. If the "BUYER" has benefited from free delivery in accordance with the campaign conditions specified on the site, the delivery costs belong to thermokit.com.
If the goods/services are to be delivered to a person/organization other than the "BUYER", thermokit.com cannot be held responsible for additional delivery costs that may arise from the person/organization to be delivered not accepting the delivery, inaccuracy in the shipping information and/or not being at the address of the "BUYER".
Delivery time varies within 3 working days at the latest in Hatay after the "order dispatch notification mail" is sent, and 1-5 business days depending on the address specified by the "BUYER" outside Hatay.
In cases where the cargo or supplier company or the "site" consignor delivers once a week, and in cases where there are inaccuracies or deficiencies in the shipping information, unexpected situations such as some social events or natural disasters and force majeure situations, there may be a delay in the specified day time.
If the customer service is contacted by phone or e-mail for delivery problems, such as the product/products not reaching the "BUYER" within the specified days, the company officials will immediately deal with the issue and provide the necessary solution. In order to avoid delivery problems, IT IS HIGHLY REQUESTED THAT YOU FILL IN FULL AND COMPLETE SHIPMENT INFORMATION AND BE AT THE DELIVERY ADDRESS.
The "BUYER" has the responsibility of inspecting the package and the goods before receiving the goods. The "BUYER" must inspect the package or the goods before receiving it, and record the damaged or defective package / goods before the cargo or shipping officer leaves. If the "BUYER" has received the package without any objection, it is considered that the cargo or supplier company or the "site" forwarder has fulfilled his duty. If the delivery officer is of the opinion that the package is not damaged, the "BUYER" has the right to have the package opened and checked that the products have been delivered undamaged and to request that the situation be determined with a report. If the package is not accepted and a report is kept, the situation is sent to thermokit.com as soon as possible with the copy of the report remaining in the "BUYER". should be reported to customer service. Our customer service
When you receive the cargo, we kindly ask you to determine whether there is a crush, puncture or tear in the package we sent to you, before the cargo officer leaves, and if there is a problem, write it on the delivery receipt. Before signing the report that you have received the products in full and intact, you should check that the products are intact by opening the packages. Do not take delivery of your cargo if there is a crush, puncture or tear in the package that may damage the products. Otherwise, the cargo company and thermokit.com are not responsible for any breakage or damage.
If the courier or its branch charges you any fee, do not make the payment and please contact us on our phone number 0212 640 4499.
Products larger than 30 decimetres, which are shipped by the cargo, transport company and thermokit.com, can be delivered at the point where the vehicle can reach. The unloading process is at the discretion of the cargo officer.
The "BUYER" reads and is informed about the "Right of Withdrawal and Warranty Conditions" information on the thermokit.com site, which includes the right of withdrawal that may arise after the delivery of the product, the application conditions of the right of withdrawal, product installation, defective product, technical support and service, and that he/she has the necessary information in electronic environment. acknowledges the confirmation.
Warranty conditions:
thermokit.com is not under any warranty liability for the products sold. The warranty conditions of the purchased products are provided by the importer/manufacturer company, which is the supplier company. Get information on the subject through the warranty document / product manuals sent with the product or by calling the technical support hotline that comes with the product invoice.
Product Installation/Installation: If the purchased product requires a special installation, you can get information and receive technical support from the product technical support numbers specified on the invoice. Special situations and requests regarding installation can be sent to thermokit.com from customer service hotline phones and e-mails.
In case the product is defective or defective, the necessary service under the warranty conditions can be obtained from the service points, if you apply to the product technical services with your product invoice. To reach the nearest service point, simply call the numbers announced on our website. In case the product defect cannot be rectified under the warranty, the importer/manufacturer is responsible for issues such as the replacement of the product with a new one or the supply of another equivalent product. thermokit.com reserves the right to issue and/or request new documents, if necessary, and to charge for delivery when necessary, during the delivery of the new/equivalent product given to the customer by the importer/manufacturer company.”
ARTICLE 5- USE OF THE RIGHT OF WITHDRAWAL
The "BUYER" may exercise its right of withdrawal within 15 (fifteen) days from the delivery of the contractual goods/services to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, thermokit.com customer services must be notified by fax, e-mail or telephones in the communication section within the same period. If this right is exercised, it is obligatory to return the original invoice for the delivered goods/services.
The product to be returned must be sent to the Logistics Center in the contact information or to the Logistics Center on the back of the invoice.
The "BUYER" can return it with the return form, together with the courier company that delivers to the address. In the return of defective or defective products, the shipping cost belongs to thermokit.com. The cargo return fee for defective and non-defective products belongs to the “BUYER”. If the original product and/or invoice is not sent, the price and other legal obligations cannot be returned to the "BUYER".
Thermokit.com returns the cost of goods/services to the “BUYER” within 3 days following the receipt of the original product and invoice, if the necessary conditions for the exercise of the right of withdrawal have been met. The reflection time of the refunds made to the credit card on the credit card accounts is at the discretion of the relevant bank.
If the product is defective, the return conditions are stated in the warranty conditions section.
Return Address: Antakya/Hatay./Turkey Return shipments outside of this address are not accepted.
ARTICLE 6- CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
The right of withdrawal cannot be exercised for goods that cannot be returned due to their nature, are likely to deteriorate rapidly and expire.
The products for which the right of withdrawal will be used must not be used or assembled. Returns of damaged or damaged, scratched, assembled or used products are not accepted.
In order for the product to be returned, the packaging must be intact, the gelatin and the label must not be torn. The original packaging is damaged, the products are taped with duct tape, and the products will not be accepted by us.
The right of withdrawal cannot be exercised in the goods produced in accordance with the special requests and demands of the "BUYER" or made personal by making changes or additions.
ARTICLE 7- AUTHORIZED COURT
In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the BUYER's or SELLER's settlement are authorized up to the value declared by the Ministry of Industry and Trade.
In the event that the order is realized, the BUYER is deemed to have accepted all the terms of this contract.
SELLER
TermoKit
ANCHOVY
Name and surname :
History :